360ph Privacy Policy

1. Introduction

360ph is committed to protecting the personal information of every player who uses our platform. This Privacy Policy describes how we collect, use, store, and share your data when you access 360ph for sports betting, live casino, video slots, eBingo, or any other service we offer.

By registering an account or using the 360ph platform, you agree to the practices described in this policy. If you do not agree, please stop using the platform and contact us to request account closure.

This policy applies to all players accessing 360ph from anywhere in the Philippines — whether you're betting on a PBA game from Manila, playing slots from Cebu, or checking your VIP status from Davao.

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2. Information We Collect

We collect only the information necessary to operate the platform securely, process transactions, and comply with legal requirements. This falls into three broad categories:

Information you provide directly:

• Full name, date of birth, and nationality
• Registered mobile number and email address
• Government-issued ID and supporting documents for KYC verification
• GCash or Maya account details and Philippine bank account information used for deposits and withdrawals
• Any correspondence you send to our support team

Information collected automatically:

• Device type, browser, and operating system
• IP address and approximate location
• Pages visited, time spent on the platform, and in-session activity
• Login timestamps and OTP authentication records

Information from third parties:

• Payment confirmation data from GCash, Maya, and bank transfer providers
• Identity verification results from KYC service providers
• Fraud prevention signals from security partners

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3. How We Use Your Information

The data we collect is used strictly for the purposes listed below. We do not use your information for purposes beyond what is reasonably necessary to provide our services.

Purpose	Data Used
Account registration and management	Name, email, mobile number, date of birth
Identity verification (KYC)	Government ID, date of birth, address
Processing deposits and withdrawals	Payment account details, transaction history
Fraud detection and platform security	IP address, device data, login activity
Customer support	Account details, correspondence history
Responsible gaming compliance	Betting history, session data, account flags
Platform improvement	Aggregated and anonymised usage data
Legal and regulatory obligations	Identity documents, transaction records

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4. Sharing of Your Information

360ph does not sell your personal data to third parties. We share data only in the following limited circumstances:

• Payment processors: GCash, Maya, and bank transfer partners receive only the data needed to process your transaction.
• KYC and identity verification providers: Your ID documents and personal details are shared with our verification partner to complete the required identity checks before withdrawals.
• Fraud prevention and security services: Anonymised or aggregated signals may be shared to detect unusual activity and protect all accounts on the platform.
• Legal authorities: We will disclose information when required to do so by law, court order, or a lawful request from a competent authority.
• Platform service providers: Trusted technology partners who help operate 360ph may access data under strict confidentiality agreements — they are not permitted to use it for their own purposes.

All third parties who handle your data on our behalf are required to maintain appropriate security standards and use the data only for the specific purpose for which it was shared.

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5. Data Security

360ph uses SSL (Secure Socket Layer) encryption across the entire platform — every page, every transaction, every login. This means data transmitted between your device and our servers is protected from interception.

Additional security measures in place include:

• OTP-based authentication for logins and sensitive account actions
• Automated systems that flag suspicious login attempts and unusual transaction patterns
• Strict internal access controls — only authorised personnel can access player account data
• Regular security reviews of our platform infrastructure

While we take reasonable steps to protect your data, no system is completely immune to risk. You also play a role in keeping your account secure — never share your password or OTP codes with anyone, and contact us immediately at [email protected] if you suspect your account has been accessed without your authorisation.

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6. Data Retention

We keep your personal data for as long as your account is active or as needed to provide services. After account closure, we retain certain records for a period required under applicable law — typically to satisfy anti-money laundering obligations, tax record requirements, or to resolve any disputes that arise after account closure.

Data that is no longer needed for any legitimate purpose is deleted or anonymised securely. You can request information about the retention period applicable to specific data by contacting our support team.

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7. Your Rights

As a registered player on 360ph, you have the following rights in relation to your personal data:

• Access: You can request a summary of the personal data we hold about you.
• Correction: If any of your personal details are inaccurate, you can request that we update them.
• Deletion: You can request deletion of your account and personal data, subject to any legal retention obligations.
• Restriction: In some circumstances, you can ask us to limit how we use your data while a dispute or correction request is being resolved.
• Portability: You can request a copy of your data in a structured, commonly used format.
• Objection: You can object to certain uses of your data, such as being included in aggregated analytics.

To exercise any of these rights, contact our support team at [email protected]. We will respond within a reasonable timeframe and may need to verify your identity before actioning your request.

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8. Cookies and Tracking

360ph uses cookies and similar technologies to keep your session active, remember your preferences, and understand how the platform is being used. Cookies do not contain your financial information or password — they are small text files stored locally on your device.

Types of cookies we use:

• Essential cookies: Required for the platform to function. These handle session management, login state, and security checks. You cannot opt out of these without affecting platform access.
• Analytics cookies: Help us understand which parts of the platform are most used, so we can improve the experience. Data collected is aggregated and not linked to individual accounts.
• Preference cookies: Remember settings you have chosen, such as language or display preferences.

Most browsers allow you to control cookies through their settings. Blocking essential cookies may affect your ability to log in or use certain platform features.

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9. Players Under 21

360ph is strictly for players aged 21 and above. We do not knowingly collect personal data from anyone under this age. If we discover that an account has been created by a person under 21, the account will be immediately closed and any personal data associated with it will be deleted, subject to any legal obligations that require us to retain records of the incident.

If you believe a minor may be using 360ph, please contact us at [email protected] or visit our Responsible Gaming page for guidance on parental controls and self-exclusion tools.

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10. Changes to This Policy

360ph may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform features. When we make changes, the updated policy will be published on this page with a revised "Last updated" date.

We encourage you to review this policy periodically. Continued use of the platform after any changes are posted means you accept the updated terms. For significant changes, we may notify you directly through your registered email or a platform notification.

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11. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or how 360ph handles your personal data, you can reach our support team at:

Our support team is available around the clock. Please include your registered username and a clear description of your query so we can assist you as efficiently as possible.

For account-related concerns such as data access requests or account closure, having your registered mobile number ready will help us verify your identity faster.